Cruise and World Travel : Our Team

Nancy Yale, Principal

Having travelled personally with my husband and family of three children for the past 23 years to many countries around the world, I am able to create unique travel experiences with dedicated customer service and expert insights. My passion is exotic, active travel adventures such as Gorilla tracking in Africa, family trips to Costa Rica and the Galapagos and one-of-a-kind honeymoons to East Africa and the Maldives. Throughout my career as a travel advisor, I have sailed most cruise lines from luxury ships to river cruises. Cruise Line’s International Association (CLIA) appointed me the first Master Cruise Counselor in the state of Connecticut and I served for 8 years on the Virtuoso Cruise Committee. Travel & Leisure Magazine named me as an “A-List Top Travel Expert” and I have earned prestigious Virtuoso top travel advisor awards. Attending invitation-only travel conferences from Morocco to France has enabled me to establish first-hand relationships with hoteliers and suppliers worldwide, allowing me to provide special amenities to my clients. I look forward to helping you design travel experiences you never thought possible that make the most of your precious commodity: your free time. My Specialities: Africa, Honeymoons, Cruises, Worldwide Family Travel & My Favorite escape: African Safari.

Patricia Thornhill Adkinson, COO

Combining my background in finance and accounting with a passion for travel and adventure, I have the perfect position of keeping the office focused on servicing your needs and operating smoothly. I have been with the agency for over fifteen years, working closely with our valued customers, suppliers and employees. In addition to my management role, I am a veteran world traveler. From Sicily to Saigon and Buenos Aires to Bled, I search for unique cultural adventures wherever I go. Some favorite travel experiences include a tapas tour in Madrid, dancing with the locals in Hvar, sampling beluga caviar in Moscow, and kayaking on Ha Long Bay. My Favorite escape: Italy.

Joan Poirier, Manager

With over 12 years of experience in the travel and events industry, I excel at managing travel details.   My primary function is to oversee daily agency operations and to support Nancy Yale and her clients. Behind the scenes, I create itineraries, provide reservation management, and assist clients in obtaining travel visas.  I love to get away to warm and sunny beach destinations such as Mexico, the Bahamas and Hawaii.  I enjoy watching the pieces of a journey come together to create memories that will last a lifetime.

Michelle Jaykus Peck, Travel Advisor

With 30 years of experience in luxury leisure and business travel, I enjoy turning your desires into reality.  I pride myself in bringing the best value to my clients, with a particular specialty in orchestrating air itineraries.  I am passionate about the industry and customer service.  By placing myself in my clients’ shoes, thinking through their budget and detailed needs, I turn a client’s vacation into an outstanding trip of a lifetime. My Specialities: Destination Weddings, Honeymoons, Europe & My Favorite escape: Caribbean.

Michelle (Shelby) Bethke, Travel Advisor

I am a certified Disney Specialist with almost 20 years of experience as a travel agent.  With my extensive knowledge of vacation destinations across the Caribbean and Europe, I am able to offer vacations for all budgets and clients, including single travelers, honeymooners, and families. Because I have planned my own family trips to Europe with a teenager, I am knowledgeable about family friendly activities and work to exceed expectations for the entire family.  I enjoy helping my clients realize their vacation dreams.  I pride myself in my attention to detail, and treat each vacation with the same level of personal attention I give to my own. My Specialities: Disney Vacations, Cruises, Caribbean, Europe & My Favorite escape: Florence.

Tasha Williams, Travel Advisor

I believe travel should be exciting and eye opening, engaging you in the new and unknown. Traveling just makes you a part of something bigger than your familiar.  I love using my around the world experiences and knowledge to create dream and adventure trips for my clients.  From the Caribbean to the beaches of Thailand, from the rainforest of Costa Rica to the desert sands of Chile; wherever you would like to venture, whatever you would like to do and see, as your dedicated travel advisor I look forward to designing and delivering your amazing, luxury vacation and exotic and unique getaway.     My Specialities: Caribbean, Thailand, South America & My Favorite escape: Mauritius, Eleuthera.

Arri Melody, Travel Advisor

I caught the travel bug when I began my career as a travel agent in 1994 and have been passionate about planning travel ever since.  Having been born and spending my younger years in Laos, I specialize in creating customized journeys throughout Asia that provide you with a truly unique experience.  My travels have taken me all over the globe including annual trips to Ireland with my husband and 2 beautiful girls.   My favorite personal journey was to South America.  The warmth of the people, delectable cuisine and majestic landscapes will remain with me always.  I pride myself on my ability to manage the details required to create life's most memorable journeys.  I look forward to sharing my knowledge and experience with YOU! My Specialities: Asia, Family Travel, Europe & My Favorite escape: Caribbean.

Karissa Heberger, Client Services Coordinator

As Cruise and World Travel's Client Services Coordinator, I enjoy being a part of the vacation planning process. My main role is to assist the talented advisors and work directly with clients on all of the details of their travels. My own passion for travel sparked when I went to Aruba in 2010, since then I’ve booked a trip to a new destination every year. I am very excited to be a part of the leisure travel team, a team that helps people explore their passions for travel and adventure in places that they had only dreamed of. My Favorite escape: Caribbean.

Cruise and World Travel – Outside Travel Advisors